Terms and Conditions

Executive Skills Dubai provides one-to-one executive function coaching for students aged 11 to 18. Coaching sessions focus on building skills including task initiation, organisation, time management, emotional regulation, study skills, and independent self-monitoring.

ESD coaching is not tutoring, therapy, or counselling. Coaches do not teach academic content, provide therapeutic support, or act as a substitute for clinical or medical intervention.

Coaching is delivered in 4-week cycles. Each cycle consists of scheduled coaching sessions as agreed at the point of enrolment.

Cycles are booked and paid for in advance. A new cycle begins only upon receipt of full payment for that cycle.

The standard programme fee is 4,000 AED per 4-week cycle.

Payment is due in full prior to the commencement of each cycle. Sessions will not be scheduled or delivered until payment has been received and confirmed.

Payment methods and account details will be provided during onboarding.

Fees are reviewed periodically. The Client will be informed of any fee changes prior to the start of a new cycle.

ESD operates the following refund policy:

Full Refund
A full refund of the cycle fee will be issued if a cancellation is requested before the first session of the cycle has taken place.

Partial Refund
If a cancellation is requested after the first session has been completed but before any further sessions have taken place, a 50% refund of the cycle fee will be issued.

No Refund
No refund will be issued once the Client has proceeded beyond the first session of the cycle without requesting cancellation.

Refund requests must be submitted in writing via email to the ESD lead coach. Refunds will be processed within 14 days of the approved request.

Cancellation by the Client
The Client may cancel or reschedule a session by providing a minimum of 24 hours notice. Notice may be given via WhatsApp message to the assigned coach. If sufficient notice is given, the session will be rescheduled at a mutually convenient time within the current cycle where possible.

Sessions cancelled with less than 24 hours notice, or not attended without prior communication, will be forfeited. No refund or credit will be issued for forfeited sessions.

Cancellation by ESD
In the event that ESD needs to cancel a session, the Client will be notified as soon as possible and the session will be rescheduled. ESD will not charge for sessions cancelled on its side.

The primary communication channels between ESD and the Client are email and WhatsApp. The Client agrees to maintain responsive communication and to provide accurate contact details during onboarding.

A written parent update is provided following sessions as agreed at the point of enrolment.

Session content is treated as confidential between the coach and the student. Parent reports focus on progress, strategies, and commitments. Verbatim session content is not shared without the student's consent, except where required by the safeguarding policy below.

The welfare of the student is ESD's primary concern. ESD coaches are not therapists or clinical practitioners. If a student discloses information that raises a concern for their safety or wellbeing, ESD reserves the right to contact the parent or guardian and, where appropriate, recommend referral to a qualified professional. In cases where there is a risk to the student's safety, confidentiality may be overridden.

ESD is not responsible for and does not provide clinical, psychological, or medical support. Where a student's needs extend beyond the scope of executive function coaching, ESD will advise the Client accordingly.

ESD coaching is most effective when the student is a willing and engaged participant. The Client acknowledges that coaching outcomes depend in part on the student's engagement and effort between sessions.

ESD cannot guarantee specific academic outcomes. The programme is designed to build skills and capacity over time. Progress is individualised and will vary between students.

All materials, frameworks, tools, and documents produced by ESD, including session plans, curriculum documents, and coaching resources, remain the intellectual property of Executive Skills Dubai (ESD Coaching Services AFZ). These materials are provided for the personal use of the enrolled student and may not be reproduced, shared, or distributed without prior written consent from ESD.

ESD's liability in respect of any claim arising from the provision of coaching services is limited to the fee paid for the cycle in which the claim arises. ESD accepts no liability for indirect or consequential loss of any kind.

ESD reserves the right to amend these Terms and Conditions. The Client will be notified of any material changes prior to the commencement of a new cycle. Continued enrolment following notification of changes constitutes acceptance of the updated terms.

These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes arising from this agreement will be subject to the jurisdiction of the courts of Dubai.